CANCELLATIONS:

Transfers and transportation services:

  • 100% refund of purchase price when cancellation is made more than 12 hours in advance of the scheduled service/activity.
  • A 100% cancellation fee will be applied to any cancellation made less than 12 hours in advance of the scheduled service/activity.  The same 100% Cancellation Fee will be applied to ‘no shows.’

A medical exemption will be considered for any cancellation made less than 12 hours in advance of the scheduled service/activity if supported by a medical note from a qualified doctor stating the valid medical conditions for which the client cannot receive the reserved activity/service(s).

Excursions:

  • 100% refund of purchase price when cancellation is made more than 24 hours in advance of the scheduled service/activity.
  • A 100% Cancellation Fee will be applied for any cancellations made less than 24 hours prior to the start time of the service/activity.  The same 100% Cancellation Fee will be applied to ‘no shows.’

A medical exemption will be considered for any cancellation made less than 24 hours in advance of the scheduled service/activity if supported by a medical note from a qualified doctor stating the valid medical conditions for which the client cannot receive the reserved activity/service(s).

CHANGES:

All changes to the day/time of the same serviceshall be subject to the following conditions:

Transfers and transportation services:

  • No change fees will be applied to changes made more than 12 hours in advance.
  • Some change fees may apply to changes made less than 12 hours in advance.

Excursions:

  • No change fees will be applied to changes made more than 24 hours in advance.
  • Some change fees may apply to changes made less than 24 hours in advance.